Customer service
Returns
Would you like to return an articles? Then please contact our sales staff. They will arrange everything together with you. You can contact us via: info@iddparts.net
+31 (0) 342 490 990
Do not forget to include the return form with your return shipment!
After receiving and approving your return, you will receive a credit note from us or you will receive a an alternative article.
Would you like to exchange an article? Then please contact our sales staff. They will arrange it further with you and ensure that you receive the correct article.
Warranty
IDD-Parts strives for a 100% correct delivery of your order. Despite all the checks, in practice this is unfortunately not always possible. We will correct any errors as quickly as possible, in order to limit the inconvenience for you and the end user as much as possible. It is therefore important that you inform us as quickly as possible about the identified defect (with article number) and then give us the chance to offer you an appropriate solution.
IDD-Parts will only reimburse costs incurred by third parties if we have given explicit permission for this in advance. With any reimbursement we always assume realistic cost rates and travel distances of a maximum of one hour.
IDD-Parts will only reimburse costs incurred by third parties if we have given explicit permission for this in advance. With any reimbursement we always assume realistic cost rates and travel distances of a maximum of one hour.
Shipment
IDD-Parts works closely with various transport companies. Depending on the need, it is possible to deliver the parts to the destination within a few hours.
In general, goods are delivered the next day by our carrier. If you need spare parts very urgently, we can call in a courier who picks up the goods from us and then delivers them to your desired location. Of course you can always pick up the goods yourself at our locations in Barneveld (The Netherlands), Papenburg/ Aschendorf (Germany), Saint Quentin Fallavier (France).
In general, goods are delivered the next day by our carrier. If you need spare parts very urgently, we can call in a courier who picks up the goods from us and then delivers them to your desired location. Of course you can always pick up the goods yourself at our locations in Barneveld (The Netherlands), Papenburg/ Aschendorf (Germany), Saint Quentin Fallavier (France).
Need help finding the right product?
Our team of experts is ready to help you with technical advice, product selection or custom solutions for your specific needs.
Need help finding the right product?
Our team of experts is ready to help you with technical advice, product selection or custom solutions for your specific needs.